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Hard rock hacienda riviera maya
Hard rock hacienda riviera maya












  • Guests are very diverse – we met lots of Europeans, Mexicans, Australians, South Americans and of course Americans.
  • Employees are all very helpful and nice, and seem to really like working there and helping guests.
  • Buffet Food at Hacienda side was overall very good for a mid-priced all inclusive.
  • I generally think all room service is pretty mediocre, but we were really happy with almost everything we ordered (especially the salmon plate, chicken quesadilla, brioche french toast, and omelettes).

    hard rock hacienda riviera maya

  • Housekeeping was A+ and were quick to deliver everything we ordered or clean the room upon a call, and overall just really very professional.
  • Most wait times we were given were much shorter than told (I think they’re under promising and over delivering which is good IMO) – from wait times in restaurants to room service delivery we found we never waited as long as they quoted.
  • hard rock hacienda riviera maya

    It’s not a stiff plastic bracelet, it’s very soft and I didn’t even notice it after five minutes.

    hard rock hacienda riviera maya

    The resort uses soft fabric bracelets with built-in keys for each family member – it’s AWESOME! Kids can unlock the door too, and no one ever is without a key, no forgotten keys and going back to the lobby to fetch more, etc.It felt clean and I saw staff testing the water constantly. Our kids (8 & 9 year old boys) LOVED the waterslides, splash pads, buckets dumping water everywhere…and there’s even a little food truck with some lunch options in the park. The most important thing for travelers is that you know in advance, so you can manage expectations and know before you go! Pros No hotel or resort is perfect! And that’s ok. Especially as it got really close the flights went up a lot less on their packages! General Resort Pros & Cons The best deal I found on the travel package was by far Costco Travel. Largely my fault we didn’t get to check this box off. To be honest, I knew when I booked it that I wasn’t happy about the single room and in the future I’ve promised myself I’ll book in advance and get the suite/connecting rooms. We booked late and they were all sold out. We had hoped to find a suite or connecting room. Our kids love at least a few days of each vacation to be spent just hanging out at our resort, and they also love water slides, lazy rivers, and pools…no surprise there…and we wanted to find a water park designed for older kids too – many resorts have a toddler water slide or splash pad, but our boys are 8 & 9 and we wanted big kid waterslides and activities, and the Hard Rock Riviera Maya delivered 110% on that! It’s about 30 minutes to Tulum, and 1 hour from the airport. The Hard Rock Riviera Maya is in Puerto Aventuras, which is just North of Tulum. Tulum is about a 90 minutes drive from Cancun (give or take depending where you are) and we knew our kids would be unhappy on a day trip that required 3 hours in the car round trip so we really wanted to stay close to Tulum. We were hoping to find a resort in or near Tulum because we knew we wanted to see the Tulum Archeological Site Mayan Ruins, cenotes and other day trips that were in or around Tulum.

    hard rock hacienda riviera maya

  • Suite or connecting rooms for a little more space.
  • We compromised on one of them to make it all work. Before you listen to any travel blog…you’ve got to know if you’re “on the same page” on your travel style and priorities.įor our vacation we had three items that were our top priorities.














    Hard rock hacienda riviera maya